Patient Appointment No-Show Prevention
Cut no-show rates by 60% with multi-channel reminders, one-tap confirmation, and intelligent rebooking.
What is this automation?
No-shows cost the average clinic 14% of monthly revenue. They're also the easiest problem to fix — patients almost always want to attend, they just forget. This automation removes the forgetting entirely.
The Problem
Your front desk is on the phone every morning chasing today's no-shows, cancellations, and reschedules. The chair sits empty, the patient is annoyed, and the next available slot for them is three weeks away.
The Solution
An automated reminder sequence at 48h, 24h, and 2h before the appointment via SMS and email. Patients can confirm, reschedule, or cancel with a single tap. Cancelled slots are automatically offered to a waitlist.
Step-by-step workflow
Appointment Booked
Practice management system triggers the workflow.
Confirmation Email
Immediate confirmation with directions, parking info, and prep instructions.
48h SMS Reminder
Reminder with one-tap confirm or reschedule link.
24h Email Reminder
Final email with appointment summary and what to bring.
2h SMS Nudge
Final short SMS — proven highest-impact touch.
Waitlist Cascade
If patient cancels, slot is offered to the next 3 waitlist patients via SMS.
No-Show Follow-Up
Same-day rebooking SMS sent to any no-shows.
Tools used
What you can expect
Related automations
Want this automation built for you?
We'll set up the entire workflow — integrated with your tools, tested, and ready to go. Typical turnaround: 2–5 business days.