AI Customer Support Ticket Classifier
Route support tickets to the right team instantly using AI classification.
What is this automation?
Support tickets arrive in a mix of categories — billing, technical, complaints, feature requests. Manually triaging them costs hours daily and causes routing errors that frustrate customers.
The Problem
Your support team reads every ticket manually to decide where to send it. Tickets get lost, routed incorrectly, and customers wait too long for the right person.
The Solution
AI reads and classifies incoming tickets by topic, urgency, and sentiment. Routes to the correct team queue, sets SLA timers, and sends an auto-acknowledgement to the customer — all before a human touches it.
Step-by-step workflow
Ticket Received
New ticket submitted via email, chat, or form.
AI Reads Ticket
OpenAI analyses content, tone, and context.
Classify Topic
Assign category: billing, technical, complaint, general, feature request.
Assess Urgency
Score urgency 1–5 based on keywords and sentiment.
Route to Correct Queue
Assign ticket to the right team automatically.
Set SLA Timer
Start the clock based on urgency level.
Send Acknowledgement
Customer receives instant confirmation with ticket number.
Tools used
What you can expect
Related automations
Want this automation built for you?
We'll set up the entire workflow — integrated with your tools, tested, and ready to go. Typical turnaround: 2–5 business days.