Email Inquiry Routing Automation
Route every incoming email inquiry to the right person instantly using AI.
What is this automation?
A shared inbox with mixed inquiries — sales, support, billing, partnerships — requires someone to read every email and forward it. AI can do this instantly and more accurately.
The Problem
Your info@ inbox receives 50+ emails a day from prospects, customers, partners, and spam. Someone spends hours triaging and forwarding them to the right person.
The Solution
AI reads each email, classifies it by intent and urgency, routes it to the right team inbox or person, sends an auto-acknowledgement, and logs it in your tracking system.
Step-by-step workflow
Email Received
New email triggers workflow from monitored inbox.
AI Reads Email
Classify intent: sales inquiry, support request, billing question, partnership, spam.
Assess Priority
Score urgency and flag VIP senders.
Route to Correct Team
Forward to the correct team inbox or assign to individual.
Send Auto-Acknowledgement
Personalised response sent to sender immediately.
Log in CRM
Record inquiry in HubSpot with classification tags.
Tools used
What you can expect
Related automations
Want this automation built for you?
We'll set up the entire workflow — integrated with your tools, tested, and ready to go. Typical turnaround: 2–5 business days.