Customer Review Request Automation
Increase your reviews 3x by asking at exactly the right moment via email and SMS.
What is this automation?
Most businesses never ask for reviews, or they ask at the wrong time. This automation identifies the perfect moment after a positive customer interaction and requests a review automatically.
The Problem
You have thousands of happy customers but only a handful of reviews because you forget to ask, or ask in the wrong way at the wrong time.
The Solution
Trigger-based workflow that asks for a review at the optimal moment — after delivery, after a successful support resolution, or after a positive NPS score. Personalised message with a direct link.
Step-by-step workflow
Trigger Event
Delivery confirmed, support ticket resolved, or NPS score ≥ 8.
Wait 24 Hours
Give the customer time to experience the product/service.
Send Email Request
Personalised email with direct Google/Trustpilot review link.
Track Opens
Monitor if email was opened.
Send SMS Reminder
If email not opened after 3 days, send SMS reminder.
Log Response
Record whether review was left and on which platform.
Tools used
What you can expect
Related automations
Want this automation built for you?
We'll set up the entire workflow — integrated with your tools, tested, and ready to go. Typical turnaround: 2–5 business days.