WhatsApp Business Automations
Template messages, chatbot handoffs, catalog sync, and opt-in compliant WhatsApp flows.
6 automations for WhatsApp Business
Pick any workflow and we'll build it for you.
Template Broadcast Promo
Send approved seasonal promo template.
How it works
Campaign segment exported CSV cleaned
Chunk sends respecting rate limits
Track delivery + read receipts
Push conversions back to ads offline events
Pause if complaint spike detected
Archive consent logs audit bundle
Two-Way Support Router
Route WhatsApp threads to Zendesk.
How it works
Inbound message webhook
Lookup open ticket or create
Assign round-robin agent
AI draft suggestions for agent assist only
SLA breach escalate WhatsApp manager thread
Close loop satisfaction micro survey
Catalog Price Sync
Update product cards nightly.
How it works
Nightly ERP export JSON
Diff SKU price changes
Batch update WhatsApp catalog API
Notify subscribed customers price drop SKUs opt-in
Rollback if API partial failure detected retry queue
Morning ops Slack diff summary
Appointment Reminder Template
24h + 1h reminders.
How it works
Booking confirmation stored mapping phone
Schedule template sends windows compliant local law quiet hours check
Cancel reminders if reschedule webhook arrives idempotent keys
Track reply STOP unsubscribe registry update
Escalate human call if repeated no acknowledge high risk jobs
Monthly consent audit export archive encrypted storage
Lead Magnet Delivery via WhatsApp
Send PDF after keyword.
How it works
Inbound keyword MOREINFO detected first message window
Verify double opt-in checkbox prior consent database
Send template message containing asset link tracked token
Log click analytics CRM marketing attribution fields
Follow nurture cadence limited additional freeform messages policy
Auto-close conversation tag after completion survey micro
CSAT After Resolution
Micro survey thumbs emoji.
How it works
Ticket solved triggers delayed hour delay jitter anti spam
Send interactive button template satisfaction collect mapping numeric score
Detractor branch notify leadership Slack rapid response playbook tasks created
Promoter branch ask referral share template optional incentive compliance checked
Aggregate weekly CSAT trending dashboard sheet warehouse replication nightly job
Quarterly review insights AI summarisation leadership email digest formatted pdf attachment optional
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